Skip to content

Thank you for visiting and shopping at Folklor. We ships all of our orders via FDX/UPS/USPS. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times

Shipping costs will vary depending on the size and weight of your order. To determine pricing, add the items to your cart and  system will automatically estimate the shipping costs.

All orders are processed within 5 days. Standard shipping typically takes between 1-2 weeks for delivery. for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

Folklor LLC is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@folklor.store 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@folklor.store

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customers in the contiguous US who return rugs,  to our warehouse are charged a $20 restock fee per returned item. This amount helps us partially offset the costs we incur for shipping and to have our warehouse complete the QC process as well as restock, relabel, and repackage returns.

Exceptions / non-returnable items

Certain types of items cannot be returned, 

  • Samples 
  • Custom items
  • Made to Order items
  • One of a Kind items
  • Clearance or Closeout items
  • Some pillows, poufs or other accessories
  • Items marked as "Final Sale"

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tarasbv4@gmail.com.

Availability